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Terms & Conditions

Your access to this website is subject to these Terms and Conditions and any disclaimers or other conditions or statements contained on this website (referred to collectively as “Terms and Conditions”).  By using this website you agree to be subject to these Terms and Conditions.

Toccata may at any time, at its sole discretion, amend, vary or modify these Terms and Conditions without notice.

Please read the following Terms and Conditions carefully before placing your order with Toccata.  By using the Toccata service, you agree to be bound by these Terms and Conditions.

Modifications to this site including these Terms and Conditions will be effective immediately and any subsequent use by you of the website will constitute an acceptance of those modifications.  Please re-read these terms and conditions before subsequent use.

We reserve the right to refuse the sale of goods or services or to cancel an order under certain circumstances.

Deposits

A 100% deposit is required to confirm a booking.  No order will be commenced until such time as a deposit has been paid.

Confirmation of Orders

Upon receipt of your order you will be emailed a copy of your invoice.  Please ensure all contact details, personal information, spelling of names, delivery/collection dates and times and any requested changes have been properly documented on your invoice.

Please notify our staff immediately of any errors on your invoice.  Failing to notify us of any errors may result in additional charges where alterations are necessary after your order has been completed.

Cancellations

Order once placed cannot be cancelled.

Changes

All changes in order should be reported before 48hrs of dispatch.

Quality

At Toccata we pride ourselves on the quality of our products and services.  It is important to remember that cakes are a perishable and delicate product.  Our aim is to provide only the freshest and highest quality cakes to our customers.  Unfortunately once we dispatch our cakes or our customers take possession of them, a number of factors relating to the care and transportation of the cakes may result in the quality being compromised or damage occurring to the cakes that are beyond our control or responsibility.

Care instructions must be followed thoroughly in order to avoid compromising the cakes quality, freshness and design.  To assist in the care of your cake we have provided tips on transportation, storage and cutting on this website.  Unfortunately, with all the possible variables, it is difficult for Toccata to guarantee the cake quality in every case once it has left our premises.

Variations from pictured items

In some cases it may be necessary to change a colour or vary a product from the picture on our site as certain cake decorating items may from time to time be unavailable.

Please note that where colours are concerned, the picture represented on our website may not be a true representation of the colour of the cake as quite often screen colours are not correct and therefore your cake may appear to be slightly different in colour from that shown.

Where items are provided on cakes (plastic figures, toys or handmade sugared items) they are strictly provided as decorations on a cake, if there are any breakages or faults with the items after they are removed from the cake we will not replace, exchange or make new items.

Refunds

As each cake is unique, so too, are your special requirements and concerns surrounding your order.  If you have found that for any reason the cake you ordered did not meet your expectations then please contact us via telephone or email.  A number of resolutions may be available to you and are subject to your particular situation.

If there is an issue with your order please note that you must refrigerate or freeze the cake immediately and return it to us on the next business day if we are to consider a refund.

Disclosure of Information

Toccata will not disclose any personal information such as your name, address, email, telephone number to any person outside of the company, unless the customer has authorised us to do so or unless required by law to disclose such information.  Furthermore, under no circumstances will Toccata sell or receive payments or services for disclosing customer’s personal information to any partner or external company.

Agreement to Terms and Conditions

By proceeding with a purchase you are in agreement with our terms and conditions as stated above.